Camdenton R-III School District represents one of the larger races on the June ballot, with four candidates for three member positions. The candidates took time to answers some Q&A questions prior to the election.

Camdenton R-III School District represents one of the larger races on the June ballot, with four candidates for three member positions. The candidates took time to answers some Q&A questions prior to the election. 

Courtney Hulett

Courtney Hulett is a Camdenton graduate. Hulett and his wife, Jessica, have three children. Two are Camdenton graduates and the youngest is still in school. Hulett has been involved with numerous charities throughout the lake area and served as a youth coach. Hulett has a degree in physical therapy. He has been with Lake Regional Health Systems since returning to the lake after graduation. Hulett is the director of Rehabilitation. Hulett currently serves on the Camdenton Board of Education.

What experience do you have that you feel will benefit the Camdenton School Board? 

 My name is Courtney Hulett. I am a native of Camdenton and a proud graduate of the Camdenton R-III school district. On June 2nd, I am seeking my third term on the Camdenton R-III school board. I ask for your vote and for your continued support over the next three years as I plan to continue the excellent tradition of quality education that has defined Camdenton schools for many years.

After graduating from high school, I completed a highly competitive physical therapy degree program at the University of Missouri, Columbia.  I returned to the lake in 1999 to work as a licensed physical therapist.  As the acting director at Camdenton Rehab for the past thirteen years, I have been involved in commercial construction and design, budget development, and personnel management.  I currently manage daily operations with over 50 employees.  I have also proudly served this community as a former board member and president of Kids Harbor, a youth league sports coach, and an active participant in numerous charitable events throughout the lake area.

I have been married to my wife Jessica for thirteen years.  We have three children and I have many relatives that are graduates or are currently in the district.  My mother taught in the Camdenton school district for twenty-five years; my father is a former board member of ten years.  Throughout the years, I have been a part of the school’s history and have witnessed significant physical and academic growth, and believe I have good vision for our school’s future.  As a father and a member of the lake business community, I have great pride and a vested interest in Camdenton R-III schools.  I am running for the school board to promote continuity, longevity and stability of this district for years to come…for my family and yours.

If elected, as a school board member, what do you feel is your role and does that include attending classes and observing teachers? 

The role of board members in any institution is governance, not to oversee daily operations. We have very qualified teachers, staff and administration that have been hired to oversee such daily operations. At Camdenton R-III the duties of governance include strategic planning, financial stewardship, creating equality for all staff and students and holding the superintendent accountable. As part of this role it is essential to receive input from key stakeholders which include all taxpayers in our district. Once received, this information must be assimilated and processed keeping the greater good of all involved including taxpayer, teacher and staff and most importantly students. 

The board has established many avenues that allow teachers, staff and taxpayers to communicate directly with the board. These include individual board member emails, many links on the district web page that provide transparency on multiple topics, the opportunity for public comment at every board meeting, published meeting minutes and a quarterly newsletter sent to patrons. Both certified and classified staff also have a voice through their district associations and the salary committee.

In my opinion, staff observation in the classroom is an operational duty and not a function of governance. That being said, I do believe that attending school events and the having the opportunity to attend ceremonies and other programs that celebrate student and staff accomplishments is one of the most rewarding aspects of being a school board member. 

What is your position on the career ladder?

I am a proponent of career ladder. Camdenton R-III made the decision years ago to continue funding career ladder even when the state dropped this program from their budget.  This is a decision that many other districts in the state did not make and is one of the reasons positions in our district are highly sought after. We have continued to fund this benefit because we feel like this is a mutually beneficial program for both teachers and the district. It provides incentive for those teachers that go above and beyond their normal duties to enhance the educational process for our students. It also allows the opportunity for teachers and students to foster personal bonds that may later enhance learning in the classroom. Over the past two years the board requested that career ladder be a focus of administration to ensure its viability within the learning process and allow board accountability as we continue to fund this program without state aid. 

 The district will be making some tough financial decisions, what are your recommendations on where those cuts should be made and why those particular areas? 

Our district is somewhat unique when compared to others in the state. The majority of our funding comes from our local tax base. According to data provided to the district by the Camden County Assessor our tax base has remained relatively flat for over 10 years. Despite this lack of growth, the board continues to run a fund balance well over the 25% floor that the board set as one of its strategic goals. 

Moving forward it will be essential that the board continues to comprehensively assess all spending and work to ensure equality across programs. This will allow us to continue to offer a variety of programs such as dual credit, IB and AP that enhance the student experience. In addition, offering these programs is a cost savings to students and allows them to enter the next level of their education with a leg up on their peers. 

We also continue to seek state and federal grant opportunities that can assist in sustaining our current programs.

We need to continue to methodically and comprehensively assess all programs to be good stewards of taxpayer dollars and balance this with continuing to fund all current programs that have made the district a great place to learn and work.

5. As the district looks at options for the 2020-21 school year, do you support online learning options and/or reducing the number of days per week students spend in the classroom? 

In these unprecedented times the board of education should evaluate all avenues of learning to ensure the safety of staff and students alike. The capability to show agility with the use of technology is where the future will move education. As this trend continues we will be tasked with continual assessment of the possibilities with technology and altered school calendars.

While this is a prudent use of time, our district is currently faced with obstacles that make some options lack equality for our students. We must take into consideration our local economy and weigh the burden a shortened week could possibly have on the parents of students in our district. Another hurdle is internet access within our district. Not all families have available devices for our learners. If devices are available, only 38% of residents in Camden county have access to fixed wireless internet service. Furthermore, the average download speed in Camdenton is 50.7% slower than the state average. We must understand that this could create inequalities in the learning environment that traditional settings can avoid. Most importantly, many students rely on alternative services the district provides to sustain livelihood. These services include, but are not limited to counseling, social, and food services. For some students if they are not at school these are meals or services that may not otherwise be provided. While this seems unfathomable in this day and age, over 50% of our district families fall below the poverty level and this nourishment is a large factor in learning. 

6. What role does a school board member play in communicating with employees and the community and where/how should that take place? 

Consistent and transparent communication is vital to the success of any organization. As previously outlined the board can be communicated with via individual board member emails, many links on the district web page that provide transparency on multiple topics, the opportunity for public comment at every board meeting, published meeting minutes and a quarterly newsletter sent to patrons. Both certified and classified staff also have a voice through their district associations and the salary committee.

  I would encourage patrons and staff to follow board protocols and proper chain of command.  If this proves to be insufficient, all board members do have email addresses provided by the district that are available to the public. I also believe that all board members should be accessible to those that have trusted them to execute their office as requested.

Callie Henze

Callie Henze is a graduate of Camdenton. She and her husband, Jonathan, have 3 elementary aged children. Henze attended Lindenwold University prior to becoming a licensed real estate agent, She is an agent with Shore to Shore LOZ at eXp Realty. Hence has been a substitute teacher in the Camdenton district for the last 12 years. Henze has been involved in various activities in the lake area including with the school district. Hence is a first-time candidate for the Camdenton Board of Education.

1. What experience do you have that you feel will benefit the Camdenton School Board?

As a lifelong Laker and a graduate of Camdenton, I am very proud and supportive of our school.  I have substitute taught for the past 12 years inside our district and have become friends with many teachers through the years.  I have also watched how things have changed and how our teachers, kids, and parents have lost their voices in the process in recent years.  Being an engaged parent and someone who has seen things with a perspective that no other board member shares as both a parent and substitute teacher inside the buildings, allows me to bring to the table concerns and perspectives that are important and need to be addressed.  I can speak as a parent and for the teachers with confidence.  Having three children all in elementary school is something unique to the board.  I have children spread out among three buildings across the district, therefore my reach is wide and it will continue to enlighten my perspective.  I will bring the hard questions to the table and am not afraid to expect answers for the public that elects me to serve in order for our district to be the best it can be.

2. If elected, as a school board member, what do you feel is your role and does that include attending classes and observing teachers? 

The most important role of the school board is to evaluate the superintendent.  In doing so we must look at the budget and the scores inside of our district.   Scores in recent years have become the lowest in our area while we spend more than any district per child in our region. Our board needs to look deeper into why we are not competing with those districts around us.   Where we once proudly led, we are now falling short.  The same is true of our budget.  With our district being $85 million in debt, we are facing cuts like we have never seen in Camdenton.  While our tax base continues to grow, our debt does, too.  We have to get it under control.

The current school board voted to give our CEO/Superintendent a $20,000 raise over the next three years.  I do not think that is with merit based on the scores and our collapsing budget issues.  I would not have voted for that raise.  Performance is rewarded, and unfortunately that is not what we are seeing happen right now in our district.  That can change, but we have to be wiling to have hard conversations.  I am willing to do that because I know we can be better.  

We have to talk to the public and never be afraid to engage and be approachable.  I want to help lead in that way so we can have conversations that help shape our district in a way that our community approves of.  Our school belongs to people, and we need to remember that because so many are invested for so many reasons. 

3.What is your position on the career ladder?

Career Ladder is such a wonderful incentive for our teachers that has been part of their salary in the form of a bonus for student contact time.  For decades it was set up and student contact time was evaluated by committees inside of each building that determined what was important for each unique environment and the kids in those buildings.  Scooter soccer, band, speech and debate, drama, sports, tutoring among so many other wonderful "extras" are part of rewarding the teachers for extra time spent outside of their contracts with students.  

In the last two years I have been told that the superintendents have replaced the role of the building committees and now they decide what is "worthy" and what is not.  I disagree with this approach.  There is too much top down involvement and we need to empower teachers again to truly encourage one another and decide for their buildings what is best for those students. 

Our teachers depend on this part of their salary.  This incentive is something our teachers depend on to supplement their salary and should be protected and rewarded.  It is what makes our district unique and is truly worthwhile for our teachers and students.

4.The district will be making some tough financial decisions,  what are your recommendations on where those cuts should be made and why those particular areas? 

The first question we should ask is why are we in the financial shape we are in.  No more of the internal audits where we pay the same company year after year "examine" the books.    We need to know with full transparency where $55 million a year is going, and why we are cutting so many programs such as our preschool programs and teaching positions right now.  According to our assessor we are collecting more in taxes now than ever before in our area.  We are an area of growth, so why so much debt and the elimination of so many teachers?   

When the internal audit report has recommended for years that the district hire "an accounting professional on staff with knowledge, expertise, and training", why has our district not taken that advice?  $55 million a year is a lot to manage if that is not your area of true expertise.   I believe it is time that we start with a comprehensive external state audit and then build from there.  Once we know where the district is weakest we can address those items with unbiased and accurate data and move forward from that point. 

The first thing I would address is as class sizes continue to grow and scores continue to fall, we should not be giving our superintendent a $20,000 raise.  This is the first thing I would cut.

Additionally, understanding the condition of our budget, I would not have voted to place OTC on the ballot.   It’s likely our district will need to come back to the tax payers to ask for a bail out by the tax payers.  As a board member I would have carefully looked at the landscape on the horizon and understood that to stretch our tax payers too far would only potentially harm our district that may need those funds to help our own school in the near future.  That money needs to stay home. 

5. As the district looks at options for the 2020-21 school year, do you support online learning options and/or reducing the number of days per week students spend in the classroom? 

As a mom who has been homeschooling my kids over the quarantine I understand how valuable the teachers in our district are with a new appreciation.  I believe that our district needs to go to a calendar that looks like other districts in counting minutes/hours as opposed to days. Most every other district has been doing that for years, and that would be the first important improvement we could make that would help in times of uncertainty.  

Nothing replaces direct teacher instruction.  I believe that our district needs to continue to offer the technology that keeps our kids sharp and capable in an emerging world, however, I equally believe that too much technology is damaging and may be part of the reason we are seeing scores move in the wrong direction in our district. 

I believe that shorter school years that protect our tourism industry (allowed by moving our calendar to minutes/hours) is a great place to start in helping reduce our budget if that is our goal.  The Lake of the Ozarks should lead the way in promoting tourism since that fuels our local economy.  However, I believe that we prioritize teacher and student contact as it is essential to student growth and a robust learning environment.  Computers and technology will never take the place of a teacher.  

6. What role does a school board member play in communicating with employees and the community and where/how should that take place? 

If my job as an elected school board member is to evaluate our superintendent, then I feel it is so important that I hear from the teachers who are direct reflections of the policies and decisions made by that superintendent.  Having kids in school and being very active in their lives I will ask parents and teachers questions and get feedback directly from them.  That should take place every day and often.   

I am equally committed that as a school board we should be doing an exit interview with every employee that leaves our district.  Not in the form of a survey, but in face to face evaluations.  We need to learn why we are losing so many of the best teachers and employees.  I believe this would add an excellent layer of accountability.  

If the board’s main job is to evaluate the superintendent as I am told that it is, we need to make an effort to inquire from many different parts of the district where their policies and choices impact our staff, parents, and students.   If our motto continues to be "Everyone learning Everyday, I am adamant that this motto applies to the board of education as much as it applies to our students.  We must commit to that motto to make Camdenton the best it can be.  I would be honored to be a part of that journey by earning your vote on Tuesday, June 2.  

David Faiferlick

David Faiferlick has lived in the lake area for most of his life. HE and his wife, Karen, are both graduates of the Camdenton district. They have four children, two in school and two graduates. Faiferlick is president of Missouri Furniture, a family owned business. From 2005-2010, he was president and board member of a technology startup that offered a life-saving alert system. Faiferlick has been involved with numerous lake area charities and organizations. Faiferlick is currently serving on the Camdenton Board of Education.

What experience do you have that you feel will benefit the Camdenton School Board?

My proven business leadership, Camdenton School Board tenure, professional board governance, commitment to education and the Lake area, and Laker parent experience make me uniquely qualified to continue to serve and offer governance to the Camdenton School Board.

I started working in our family business at a young age and quickly became a full partner with my dad. Over my 40+ years with Missouri Furniture, our business has grown from a small store in Camdenton to eleven locations across the state. I have successfully led the business through challenging and difficult times as well, including natural disasters and recessions. Additionally, I served as President and Board Member from 2005-2010 for a technology start-up that offered a life-saving alert system, and worked with business leaders, legislators, municipalities, universities, and Fortune 500 companies. Since 2014, I have been contributing to an alliance of family-owned furniture retailers across the U.S., Canada, and Aruba that focuses on industry performance and innovation. My skill set includes Leadership and Management; Staffing and Human Resources; Budget Oversight; Strategic Planning; New Construction and Facility Maintenance; Inventory Procurement; Transportation Logistics; and Government Interactions.

My Laker roots run deep. My wife, Karen (Summers), is a fellow Laker alum, and we are the proud parents of four Camdenton graduates, with two still in-district. Our children have benefited greatly from the numerous activities and specialized curriculum offered in the district, including: International Baccalaureate, Band, Athletics, Science Research, Robotics, Theatre, DECA, Choir & Bel Cantos, Lake Career & Technical Center, and Capstone (Gifted Education). 

My unique set of business and board experiences provide a breadth of knowledge that can continue to benefit the board, which is more important than ever. Additionally, parenting our six Laker children has provided me a perspective that is a benefit to the Camdenton School Board. 

If elected, as a school board member, what do you feel is your role and does that include attending classes and observing teachers? 

I believe the role of a school board member is to provide governance, including strategic direction, goal setting, and oversight. Board governance is one of the fundamental criteria taught at school board training courses, and consistent with other boards, including charities, hospitals, and businesses.  While goal setting is critical from the board level, tactics to achieve those goals are the role of the administrators, educators, and staff, with both distinct roles essential to the success of our district. 

Board members, in most instances, are not certified educators and my opinion is that teaching should be left to those who are professionally trained. I believe attending classes and observing teachers should be the responsibility of those skilled to provide leadership and training to our educators, and not the role of the governing board. That said, I do believe board members should attend and participate in as many school district functions and activities as time allows in an effort to stay abreast of initiative implementation, and to interact with educators, staff, and community members.  

3.What is your position on the career ladder?

I am immensely proud of Camdenton School District’s position on career ladder.  Although the state stopped funding this program several years ago, prior board members rightfully decided that Camdenton would continue to fund the program as a way to compensate our teachers for extra time and effort spent above normal teaching duties.  

During my tenure as a school board member, the board also voted to continue to fund career ladder, with some modifications.  These enhancements include restructuring the program to focus on educational improvement for our students.  This adjustment switches some pay away from the prior career ladder model, and moves it to a stipend-based approach for duties performed outside of normal teaching responsibilities.  Not only does this approach continue to give teachers an opportunity to work additional hours and be rewarded for their efforts, but also focuses on improving education for our students, which is the primary role of our school district.  These changes are only recent and there remains work to be done, but I am confident this is most definitely a move and focus in the right direction.

4.The district will be making some tough financial decisions, what are your recommendations on where those cuts should be made and why those particular areas? 

The Camdenton School District has experienced a degree of change in the last decade. For years, we enjoyed unprecedented growth in both incoming students and our tax base from Lake area expansion.  Neither of those have continued, as student numbers and the tax base have flattened. Projections indicate student counts may even decline in future years.  Our district leadership has monitored these downturns and prepared us with strong fund balances and reducing positions through attrition to keep all programs in place. 

Prior to making financial decisions, I believe the sensible place to start is with a good understanding of what we currently spend to educate our students, and on individual programs. Extensive work has been done in the last several years to evaluate staffing needs – both administrators and teachers – as well as classroom student counts compared with districts our size.  Analysis is being done to evaluate the dollars spent per student, for both extra-curricular and academic programs, to ensure fiscal accountability and focus. I am proud of Camdenton schools for the vast offering of specialized curriculum, activities, and successes that set us apart from most districts our size. Fiscal knowledge and management allows our district to stay in front of any necessary budget cuts. 

Our district is one of the most locally funded in Missouri, with local taxes supporting the majority of the district’s finances. Our community also has one of the lowest tax bases across the state.  The benefit of this situation is that when the state or federal government makes cuts to education, our district is not as impacted compared to other districts. Locally, we are currently observing growth in building and real estate sales, so it should follow that our tax base will begin rising and our district will continue to thrive with no budget cuts necessary.

As the district looks at options for the 2020-21 school year, do you support online learning options and/or reducing the number of days per week students spend in the classroom?

One of our accomplishments during my time on the Camdenton School Board is providing all students K-12 with a Chromebook for increased online education opportunity.  Specifically, for high school students our district has collaborated with Launch, an extension of Springfield Public Schools, to facilitate online learning.  Launch allows students to take classes that would not be available to them otherwise.  

During the COVID-19 pandemic, the shutdown of schools and switch to virtual learning has shown that under difficult circumstances online is a good alternative compared to forgoing education instruction.  Our teachers, administrators, and staff should be commended for the remarkable way they worked together to continue to educate and care for our students very quickly.  I have recently seen teachers suggest virtual leaning in lieu of snow days, and I believe this opportunity should be explored.  

In the above, and other unique instances, I support online learning options for our students.  

However, I don’t think it is in the best interest of our students to rely on online learning rather than in-classroom instruction, even for one day of the school week.  I feel that students have a more meaningful learning environment when they are in the classroom receiving instruction from professional educators daily.  Many classes would be difficult to teach remotely and would limit student opportunity to thrive. Additionally, our district has many locations with little or no internet support which would limit access and learning opportunities for some students.  

Our school district is more than just a place for learning as our educators fill a complex role in today’s society.  For many students, school is their safe place from neglect and abuse and may be the only place where they receive regular, nutritional meals.  A reduction in school days would have a negative impact on these students. 

6. What role does a school board member play in communicating with employees and the community and where/how should that take place? 

I believe it is essential for school board members to listen to community members, parents, guardians, teachers, staff, etc.,  Although individual members have no decision-making capacity and should not speak for the board as a whole, it is our responsibility to understand issues and represent them to other board members.  Communication to board members can be done via letters, emails, phone calls, and/or general conversation, all of which I have found to be effective.  I welcome feedback, and during my tenure have been involved in countless conversations regarding our school district. 

Communication regarding the Camdenton School Board as a whole is available through many mediums including the school website, board minutes, and open meetings.  Newsletters that mail to every home in the district highlight board direction and perspective.   One of the recent goals of the board is to email all employees the highlights of each board meeting in an effort to further enhance communication and information.  

Additionally, the school board actively solicits feedback from a variety of community members, and teachers. We are one of the few districts that implements annual surveys with our teachers and we value the feedback received from our education professionals.  The board and staff members are currently exploring new formats to further enhance this process.  The board also communicates with the Camdenton representatives for the teacher associations, as well as the compensation committee.  During the strategic planning process, community meetings are held, and online and phone surveys conducted, to ensure the board is aware of any concerns or ideas from our community.    

Troy Risner

Troy Risner is a Camdenton graduate. He and his wife, Jennifer are the parents of five children, three of whom have graduated from Camdenton. The youngest two children are still in school. Eisner has been involved in numerous school activities. He has an electrical engineering degree and has been employed as a senior engineer with KLA Corp, a Fortune 500 Company based in Silicon Valley. Risner is based in Camdenton when not traveling. Eisner is a first-time candidate for the Camdenton Board of Education.

What experience do you have that you feel will benefit the Camdenton School Board?

I believe the Camdenton school district can benefit from my Technical knowledge I have learned over a 25-year career in the high-tech industry. I can help advise the School Board and our Technical department to keep our school and the students on the cutting edge of the latest technology that will benefit the students beyond high school. Lately we have all learned that technology has become a fundamental part of life to stay connected to each other through the current pandemic. 

I am also a Camdenton graduate myself along with my wife and five children. Three of my children have graduated from Camdenton already, and the last two will in the next two years. Through them, I have experienced so many wonderful programs that our district has to offer. Over the last 17 years, I have been immensely involved by volunteering hundreds of hours at the school at all levels from Kindergarten, Elementary, Middle School, through High School. I have proudly experienced a full range of programs from our Primary and Secondary education system. I have had the privilege to work with many talented teachers and staff members in all buildings and pride myself as a good listener. I feel that my career and my years of hands-on involvement at the school has prepared me to be an effective representative of our district to the community, staff, parents, and the students.

If elected, as a school board member, what do you feel is your role and does that include attending classes and observing teachers?

If elected as a School Board Member, my primary role will be to help drive our district to the highest possible standard of public education, instruction, positive results, and funding advisory. I believe our district has systems in place that do not require Board Members to attend classes and observe teacher performance. I will of course stay closely involved with the progress of the students and the needs of the teachers, but I feel that our teachers and staff are educated professionals that do not require individual observation by school board members. But I will always encourage teacher feedback because I feel the ability to listen is just as important as the ability to speak. 

What is your position on the career ladder?

From what I have learned from attending recent School board meetings and talking to teachers is that Career Ladder is a useful program that was setup for teachers many years ago that provides teachers optional opportunities to extend their talents beyond the classroom for additional student instruction. The result is that the students benefit from the additional instruction time which also improves district educational performance. There have been staff surveys processed about Career Ladder and the feedback is regularly presented to the school board. The Career Ladder program should be closely monitored to ensure it is an effective use of time and funding for teacher-student instructional. 

The district will be making some tough financial decisions, what are your recommendations on where those cuts should be made and why those particular areas?

I have worked within corporate America for the past 25 years. I have also served on smaller scale boards. Working within a budget and optimizing expenses are part of every organization. Our school district is a living / breathing entity that is always changing. We must learn and adapt to the needs of the students and the community. The budget is closely monitored, and programs can be added if deemed necessary. But some programs may need to be evaluated for possible reduction if absolutely necessary. These decisions will not be taken lightly and require in-depth analysis of data and discussions with parties involved. There is no particular area that deserves to be cut. I understand that these decisions affect students and staff, but please remember that most of our school funding is from local property taxes, so there is a delicate balance to provide the best education to our students, and also keep taxes low for our district property owners. 

As the district looks at options for the 2020-21 school year, do you support on-line learning options and/or reducing the number of days per week students spend in the classroom?

I work in the Tech sector of a semi-conductor company out of Silicon Valley California. I have been able to successfully work remotely from my home-office in Camdenton since 2002. I know firsthand about the many ways to use today’s technology to keep people connected and share learning online. I plan to offer my experience and guidance to continue to grow our school’s technology department. However, in a school setting especially with elementary students, there is no substitute for the face to face interaction between students and teachers. Plus, not all students have easy access to the internet to stay connected. So, I strongly feel that that our school should remain at a normal 5-day school week to be the most effective for the students. This will allow parents to maintain their usual work schedules and we can all proceed with the current economic recovery process. 

What role does a school board member play in communicating with employees and the community and where/how should that take place?

Ever since I filed for candidacy for school board back in January, I have attended every school board meeting in person and Zoom meetings. I have seen myself that the Board is often discussing new ways to stay connected with the staff and community. There have been many forms of communication offered over the years such as newsletters mailed out, e-mails published, mass phone calls, texts through the Remind app, and social media such as Facebook and Instagram. I will strive to keep the lines of communication open as new forms of communication technology evolves and of course we will be open to suggestions from the community. The Board of Education is the voice of our school district. The community should see updates about our school’s successes and challenges. One of my favorite quotes is: “Good communication is the bridge between confusion and clarity.”