Consumers tell BBB Allstar Mobile Home Transporting LLC of Versailles, Missouri failed to complete moves

Better Business Bureau advises consumers to use caution when doing business with Allstar Mobile Home Transporting LLC, a Versailles, Missouri, business. Consumers allege the company failed to transport or move mobile homes, failed to issue refunds and provided poor customer service.

The business has an “F” rating, the lowest on BBB’s scale, due to several recent unanswered customer complaints.

A woman from Versailles told BBB she hired the business in May 2018 to move a mobile home approximately 90 miles from Sturgeon, Missouri, to Versailles. She told BBB she paid the business $3,000 as a down payment. The woman said the business did not do the work, and she had to hire another firm to complete the job.

“He didn’t move a thing,” the woman told BBB.

The woman asked for a refund of her down payment. The business told the woman it would not refund her money, saying she had breached a contract by hiring another company.

A woman from Eldon, Missouri, told BBB she lost $1,500 to Allstar Mobile Home Transporting. She told BBB she hired the company in March 2018 to move a mobile home from Willow Springs, Missouri, to Eldon. The move was to be completed by the end of May, but no work was done on the move, the woman told BBB.

“He made all kinds of excuses,” the woman told BBB. “It was one excuse after another.”

The woman had to hire another company to move the unit for her. The woman said she has requested a refund, but has not received it.

A California, Missouri, man told BBB he paid Allstar Mobile Home Transporting $750 as a down payment for a short move from Tipton, Missouri, to Fortuna, Missouri. The man told BBB the move was supposed to happen shortly after he made the payment in April 2018. The move never took place, the man told BBB.

“He never touched (the mobile home),” the man told BBB. The man said he eventually had to sell the home.

The man told BBB he has requested a refund of his money, but has not received it.

“If this company is not going to do the work it was paid to do, it has an obligation to give people their money back,” said Michelle Gleba, regional director of BBB’s Columbia office.

The business is owned by Brian Forsythe, who founded the business in February 2014. BBB attempts to reach the business by phone and mail failed.

In 2016, the business lost two small claims court cases in Morgan County, Missouri. The business was ordered to pay more than $2,300 in those cases.

BBB offers the following tips on hiring a mover:

Research any business and its owners carefully before paying any money. Check the company’s BBB Business Profile at bbb.org or by calling 888-996-3887. Ask for references and contact them. Watch out for movers who demand cash or a large deposit before the move. Be careful of company websites that have no address and no information about a mover’s registration or insurance. Pay by credit card whenever possible in case you need to challenge the payment. Search the company through the U.S. Department of Transportation at https://www.fmcsa.dot.gov.