Camden County commissioners recently introduced a plan to look at the state of the county courthouse information technology (IT) services. Presiding Commissioner Greg Hasty said the hope is to instill a sense of stability in the department.

Camden County commissioners recently introduced a plan to look at the state of the county courthouse information technology (IT) services. Presiding Commissioner Greg Hasty said the hope is to instill a sense of stability in the department.

After the IT crisis of 2016, which saw the shut down of the technological systems of the county followed by disarray as IT contractors worked to bring secure systems back online, hardware and software have been in a constant state of need for updates. The system went down when the FBI confiscated servers after an alleged data breach. The in-house IT department was subsequently terminated.

In a request for qualifications (RFQ) approved in March, the commission laid out a set of parameters that will be used to search for a full time IT contractor. Hasty said that they want to plan ahead for changes needed to be made within the next couple of years and to start thinking long term. First District Commissioner Bev Thomas agreed with the sentiment and the motion was approved.

The RFQ states that its focus is to “select a single organization to provide IT managed services to Camden County over a 3-year period, beginning on October 1st. Following the initial term, there is a possibility to renew this contract for additional terms beyond the 3-year agreement.” 

The RFQ goes on to list the various technology in need of maintenance, which is listed as including up to 150 user devices. 

A list of service requirements is also among the RFQ desired priority items. This includes network and email monitoring, solution design for consolidation of data and technological strategy planning in a long term scope. These are listed among nearly a dozen more items. 

At the top of the list, the county has listed remote backup. The listing is detailed as executing a nightly backup plan for the critical servers, including a regularly-tested recovery process. This would correspond to the lack of off-site backup seen by the county in early 2017, which be repaired through a month-to-month contract between the commission and Huber & Associates. This contract insured up to 200 devices with backup security. 

The county has laid out in the RFQ a list of criteria they are looking for in this hire. This includes what they label as industry expertise and experience, customer service quality and more. The final bullet point lists financial considerations, which may point to the county looking for a more cost effective solution than its current month-to-month agreement. In their agreement with Huber & Associates, the monthly cost is listed as $13,490.