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The Lake News Online
  • Dungan named certified Master Baldrige Evaluator

  • Lake Regional Health System’s Jan Dungan, senior vice president of clinical services, recently received the first Master Baldrige Evaluator certification ever awarded by the Excellence in Missouri Foundation.
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  • Lake Regional Health System’s Jan Dungan, senior vice president of clinical services, recently received the first Master Baldrige Evaluator certification ever awarded by the Excellence in Missouri Foundation.
    The EiMF, which administers the Missouri Quality Award program, trains examiners using the Baldrige Criteria for Performance Excellence established by the U.S. Department of Commerce. Dungan has served as an examiner for the Missouri Quality Award, as well as on the national level for the Baldrige award.
    The Baldrige Institute, launched nearly a year ago by the EiMF, is a certification program for individuals to earn professional validation of their performance excellence expertise. The Baldrige Institute offers evaluator and leadership certifications at four distinct levels.
    “This designation reflects Jan’s commitment to quality improvement,” said Lake Regional Chief Executive Officer Michael E. Henze. “She continues to increase her knowledge of performance excellence, which benefits our health system and ultimately our patients.”
    Dungan joined Lake Regional as a house supervisor in 1979 and later served as director of nursing before becoming senior vice president of Clinical Services.
    As an examiner for more than 11 years, Dungan has completed training necessary to evaluate and score award applicants based on Baldrige criteria.
    She’s also participated in site visits and provided feedback to applicants to help attain a higher level of performance.
    Lake Regional Health System provides comprehensive health care services to the residents and visitors of the lake area.
    The hospital is accredited by The Joint Commission and is a three-time recipient of the Missouri Quality Award. Lake Regional also operates primary care, urgent care, specialty and rehab therapy clinics, retail pharmacies and home health services throughout the lake area. To learn more, visit lakeregional.com.

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